We have detected that you are using Internet Explorer. Our new site has been coded to the latest web standards, but as you might know IE does not always follow those standards. We realize you will have problems with our new site while viewing it under IE and we are working to resolve them as quickly as possible.

Returns & Warranty

Returns

Your satisfaction is very important to us. If at any time within 30 days of the time of purchase you are not satisfied with a Xootr product for any reason, and if you bought the item directly from us, simply return the item to us and we will refund the full purchase price less any shipping (if applicable). If you prefer, we can send you a return label and deduct the amount of the return shipping from your refund as our commercial shipping rates are cheaper than normal retail shipping rates.

Kick Scooter Warranty

We warrant to the original owner that Xootr kick scooters are free of defects in materials or manufacturing for a period of one (1) year from the date of purchase, except as noted below. If at any time within one year of your purchase, you discover a defect in materials or manufacturing, please contact us or your dealer. We will repair or replace the product.

Subject to the following limitations, terms and conditions, Xootr LLC warrants to the original owner for the lifetime of the original owner that both the front end assembly and ergonomic locking pin are free of defective materials and workmanship. The lifetime limited warranty is conditioned upon the scooter being operated under normal conditions and use, and properly maintained. This limited warranty does not apply to paint/finish or components attached to the scooter such as wheels, brakes, and handlebar.

If within the first year you must send your scooter in for a warranty repair and if you bought it directly from us, we will provide you with a return shipping label and return your scooter free of charge. Otherwise you are responsible for shipping the scooter to us but we will return it free of charge.

  • This warranty does not apply to normal wear and tear, including wear of tires and brake pads.
  • This warranty applies only to products manufactured and sold by Xootr LLC.
  • Damage caused by stunt riding, racing, or other abusive treatment is not covered by this warranty.
  • This is a consumer warranty and does not apply to products used commercially or in rental operations.

Xootr Swift Warranty

We warrant that your Xootr bike is free of defects in materials or manufacturing for a period of one (1) year from the date of purchase, subject to the limitations indicated below. If at any time within one year of your purchase, you discover a defect in materials or manufacturing, please contact us or your authorized dealer for repair or replacement.

This warranty is void if the bicycle was not purchased new from us or an authorized dealer.

This warranty does not apply to normal wear and tear, including wear of tires, brake pads, and cables.

Subject to the following limitations, terms and conditions, Xootr LLC warrants to the original owner for the lifetime of the original owner that the BICYCLE FRAME is free of defective materials and workmanship. The lifetime limited warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This limited warranty does not apply to paint/finish or components attached to the bicycle such as front forks, wheels, drivetrain, brakes, seatpost, handlebar and stem (all of which are covered under the one year limited warranty above).

Damage caused by stunt riding, off-road riding, racing, or other abusive treatment is not covered by this warranty. This is a consumer warranty and does not apply to products used in rental operations.