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Shipping Rates & Policies
Free Ground Shipping
We provide free FedEx ground shipping on all xootr kick scooters and Swift folding bicycles shipped within the continental US including all accessories purchased at the time of your order.
We do all of our shipping from our facility in Old Forge, Pennsylvania. We typically ship your order the same business day if we receive your order by 3pm EST, otherwise your order will ship the next business day. If for some reason we can not ship your order in that time frame we will contact you.
Our default shipping option within the US for most orders is standard FedEx ground. FedEx is not able to delivery to PO Boxes. For this reason, orders must be shipped to a valid street address. In some cases USPS Priority Mail service is cheaper on small, light weight orders. If that is the case, the default shipping option for your order will be USPS Priority Mail and you will be able to send your order to a PO Box.
Standard FedEx ground service is available to most locations within Alaska and Hawaii. If FedEx ground service is not available to your location we will contact you to work out other shipping options. We also offer next day, two day, or three day shipping options. Please indicate your preferred option when you place an order. All shipping costs (if applicable) will be applied when you place an order. No sales taxes are applied to your order except for shipments to Pennsylvania.
We ship orders to Canada via FedEx International service. It is actually cheaper overall to ship into Canada using international service as opposed to regular ground service due to the fact that brokerage fees are not included on international shipments. Canadian customers are responsible for any duties and taxes required by your particular Province at time of delivery. FedEx prepays these charges for you. If you refuse to pay the charges, the package will be abandoned and you will not receive any refund as the package will not be returned to us.
We can ship to nearly every country on earth. We ship via FedEx or the United States Postal Service (Air/EMS service), which generally provides one-week delivery to any country. International customers are responsible for any taxes, duties, or fees required by your local government at time of delivery. The shipping company prepays these charges for you. If you refuse to pay the charges, the package will be abandoned and you will not receive any refund as the package will not be returned to us.
Below is a map which represents FedEx Ground transit times from our location in Old Forge, PA. Transit times represented are typical, but may vary due to weather, equipment failures, etc.