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Shipping Rates & Policies
Free Ground Shipping
We provide free UPS ground shipping on all xootr kick scooters and Swift folding bicycles shipped within the continental US including all accessories purchased at the time of your order.
US and Canada
We do all of our shipping from our facility in Scranton, Pennsylvania, usually within 1 business day of when you place your order. Our default shipping option within the US and Canada is standard UPS. Standard UPS ground service is available to most locations within Alaska, Hawaii, and Canada. If ground service is not available to your location we will contact you to work out other shipping options. We also offer next day, two day, or three day shipping options. Please indicate your preferred option when you place an order. All shipping costs will be applied when you place an order. No sales taxes are applied to your order except for shipments to Pennsylvania.
Canadian customers are responsible for any taxes, fees or other duties which may be charged upon receipt of their shipment by UPS. The following UPS page provides a list of fees that Canadian customers can expect to pay. In some cases, if we ship with UPS' international service it may be cheaper in the long run as you will avoid the entry preparation fees. Also, if you make arrangements with UPS and pay the applicable Canadian taxes and duties up front you will avoid bond fees. If you prefer, we can ship your order via the United States Postal Service which does not charge the fees that UPS does, but is more expensive and their service is unreliable. You will still be responsible for Canadian duties and taxes. Please call us or send us an email and we can provide you with the cost for the different shipping options.
We can ship to nearly every country on earth. We ship via UPS or the United States Postal Service (Air/EMS service), which generally provides one-week delivery to any country. International customers are responsible for any taxes, fees, or other duties which may be charged upon receipt of their shipment.
Below is a map which represents UPS Ground transit times from our location in Scranton, PA. Transit times represented are typical, but may vary due to weather, equipment failures, etc.