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Returns & Warranty

Returns

Your satisfaction is very important to us. If at any time within 30 days of the time of purchase you are not satisfied with a Xootr product for any reason, and if you bought the item directly from us, simply return the item to us and we will refund the full purchase price less any shipping (if applicable). If you prefer, we can send you a return label and deduct the amount of the return shipping from your refund as our commercial shipping rates are cheaper than normal retail shipping rates.

Kick Scooter Warranty

We warrant to the original owner that Xootr kick scooters are free of defects in materials or manufacturing for a period of one (1) year from the date of purchase, except as noted below. If at any time within one year of your purchase, you discover a defect in materials or manufacturing, please contact us or your dealer. We will repair or replace the product. Replacements can only be sent to the original country of purchase.

If within the first year you must send your scooter in for a warranty repair and if you bought it directly from us, we will provide you with a return shipping label and return your scooter free of charge. Return labels can only be sent to the original country of purchase. Otherwise you are responsible for shipping the scooter to us but we will return it free of charge.