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Service

Parts: All parts and accessories available from Xootr LLC can be ordered by clicking here.

Broken Black Plastic "Handle Caps"
All Xootr scooters sold by Xootr LLC use an all-aluminum clamp for the scooter handlebar. This clamp is essentially unbreakable. A batch of plastic handlecaps used for a time by a previous manufacturer of the Xootr scooter (Nova Cruz Products) appear to have been defectively molded by a supplier. Xootr LLC is pleased to supply replacement handle caps, which can be ordered here.

eX3 Electric Scooter

The eX3 electric scooter was manufactured and sold by Nova Cruz Products, Inc. Xootr LLC acquired the Xootr brand and other assets of the kick scooter business from Nova Cruz, but does not sell or service the eX3 electric scooter. Some parts for the eX3 may be available on the accessories page.

Standard Services
Xootr LLC offers a set of standard repair services. Order the service here and then ship your scooter to the service facility. In most cases, service will be completed within 3 business days and shipped back to you. Make sure to include your order receipt with your shipment. All prices include parts. Return shipping costs are calculated when you check out using the Xootr shopping cart..

NOTE: if you order multiple repair services for one scooter, we will credit you (manually) for any redundant shipping costs charged via our shopping cart shipping calculation.

Shipping address:

Xootr LLC -- Service
2001 Rosanna Avenue
Scranton, PA 18509

Handlecap Replacement Instructions

Wheel Replacement Instructions

Front Brake Xootr Instructions

Rear Brake (pre 2000) Xootr Instructions

 

Xootr Owners Manual: click here for pdf file

For all other service questions, please send email to service at xootr.com

 

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