Service


SCOOTERS


Xootr LLC offers a set of standard repair services. Order the service here and then ship your scooter to the service facility. In most cases, service will be completed within 3 business days and shipped back to you. Make sure to include your order receipt with your shipment. All prices include parts. Return shipping costs are calculated when you check out using the Xootr shopping cart.

Replace front brake pad $29 + shipping
Replace black plastic handlebar clamp with aluminum clamp $39 + shipping
Replace handlebar (shiny "T" handle) $39 + shipping
Convert rear-brake Xootr scooter to front-brake Xootr scooter $59 + shipping
Replace ultra (black) wheel $69 per wheel + shipping
Replace lower handle (oval-shaped aluminum piece) $79 + shipping

Note: If you order multiple repair services for one scooter, we will credit you (manually) for any redundant shipping costs charged via our shopping cart shipping calculation.

Shipping address:

Xootr LLC -- Service
2001 Rosanna Avenue
Scranton, PA 18509
US

You can download the user's manual here (PDF file). Please make sure you read it carefully, as it contains important safety information.

Handlecap Replacement Instructions


Wheel Replacement Instructions


Broken Black Plastic "Handle Caps"

All Xootr scooters sold by Xootr LLC use an all-aluminum clamp for the scooter handlebar. This clamp is essentially unbreakable. A batch of plastic handlecaps used for a time by a previous manufacturer of the Xootr scooter (Nova Cruz Products) appear to have been defectively molded by a supplier. Xootr LLC is pleased to supply replacement handle caps, which can be ordered here.

eX3 Electric Scooter

The eX3 electric scooter was manufactured and sold by Nova Cruz Products, Inc. Xootr LLC acquired the Xootr brand and other assets of the kick scooter business from Nova Cruz, but does not sell, service, or have any parts for the eX3 electric scooter.

For all other service questions, please send email to service@xootr.com

SWIFT


A very nice feature of the Swift is that there are almost no weird custom parts. Pretty much everything is standard, including brakes, handlebars, shifters, seats, pedals, etc. This means any competent bike mechanic can service the Swift.

If you really want us to service your bike, we'll be happy to do so as well. Contact service@xootr.com for rates on standard services.

Please make sure you read the user's manual that comes with your Swift carefully, as it contains important safety information. Two PDF versions are available. One is best to view at your computer screen and the other is meant to be printed and folded just as the original manual that came with your Swift. Both manuals contain the same information. Choose which ever version best suits your needs:
There is some outstanding information on the web related to bicycle maintenance in general. The best information for the enthusiast is provided by the late Sheldon Brown of Harris Cyclery. Sheldon is amazing and has done a great service for the cycling community. These articles are especially useful:

A Few Known Issues


Tiny squeak from hub: This is the rubber seal on the front hub rubbing against the aluminum of the hub. It wears in very quickly and the sqeak goes away.

"Throwing a Chain": Pretty much any bike without a front derailleur may occasionally "throw a chain". This can happen when you shift abruptly into Gear 8 while pedalling very lightly and very fast, often down a hill. If you feel or hear anything strange in the gears, stop pedaling immediately and verify that the chain is properly seated on the front chain ring. If you grind away at the pedals with the chain stuck between the chain ring and the chain guard, you are likely to make a greasy mess of your hands pulling it out...

Quick-release seat clamps become hard to open and close: Over time we had some customers say that the quick release seat clamps had become very difficult to open and close. We found the best solution is to start by cleaning the cam and plastic washer that it rubs against and put a little penetrating oil around the barrel that the cam and lever rotate around. You can also add a light coating of grease to the curved recess of the plastic washer that the cam rubs against, but then you will need to check and clean the washer and cam often as dirt will stick to it.