Xootr Kick Scooter FAQ's


Cool name. How is the brand name Xootr scooter pronounced?
Its pronounced "zoo-ter". Think of a Xylophone or Xerox.

Is the Xootr scooter easy to ride?
There is a graceful learning curve with the Xootr scooter. Just get on and go. But like most things, the more you ride the Xootr scooter you'll start to push the boundaries a bit and test out the performance capabilities. Go for it, but wear a helmet!

Will I exhaust myself to get where I'm going?
Not really. On flat surfaces like a sidewalk or a paved street the Xootr scooter's glide is about as effortless as a bicycle-- you won't even break a sweat. Ride hard though and you'll get that heart pumping. Obviously, going up a hill stinks and it doesn't matter if you're on a bike, inline, skateboard or riding a Xootr. If the hill is steep enough you're going to get a workout. With that said however, if you are going up a hill the Xootr scooter is lighter than a bike to push (or it can be easily folded and carried) and it glides better uphill than a skateboard due to the larger wheel diameter.

How well does the Xootr scooter glide?
It cruises well because we make the Xootr scooter's wheels out of an exotic low-hysteresis polyurethane to minimize rolling resistance. The wheels are also about three times as large as skate wheels so they glide much better than smaller inline or skate wheels. (Click for a technical discussion of wheels.) Go fast and cover ground.

What's up with the front forks? They're angled backwards. Did you guys blow it on the design?
Trust us, it's supposed to be like that. It's part of the patented design. The front wheel is swept back to keep the steering stable. The next time you're at the grocery store check out a shopping cart's wheels - the design is the same. Bikes have different stresses and head tube angles which effect the steering axis. That's why a bike fork is swept forward. A scooter is different than a bike and we've designed the Xootr scooter's forks accordingly. We've actually seen scooters in which the designers just used a basic bike fork design because it looked good to them. We think these other scooters are dangerously unstable.

Is the Xootr scooter safe?
Ridden under normal conditions however, the Xootr scooter is as least as safe as a bike or skateboard. Avoid areas with cars and wear a helmet and/or other safety gear to minimize the risk of injury.

How do I stop?
The Xootr scooter has a brake like a bicycle brake. Many riders also find it convenient to use their shoe to brake on the rear wheel. You can use these techniques or, if you aren't going too fast, simply step off. If you brake on the rear tire, test the wear resistance of your shoes...some soles wear through frighteningly quickly or get our fender/brake kit.

How does the Xootr scooter handle bumps in the road?
In this case bigger is better. The large diameter wheels clear gaps in concrete or pavement that would hang up a skate wheel. The Xootr scooter also handles well in gravel and small terrain features. However we don't recommend slamming the Xootr scooter into a curb to get over it like some people do with their bike.

Will the front brake pitch the rider over the handlebars?
With a bicycle or an automobile, about 75 percent of the stopping power is provided by the front brake. Scooters are no different. Without a front brake, a scooter cannot have great braking performance. We have carefully tuned the brake so that it is hard to lock up the front wheel. We have experimented with a lot of brake designs and have found that riders much prefer the current Xootr front brake to any other alternative.

I saw a "Razor" scooter in a store for $50. What makes the Xootr different?
The "Razor" and the various other "in-line skate" scooters are quite popular and can be fun to play around on. We feel that they make nice toys for kids. The primary weakness of the Razor as compared to the Xootr is that it allows only one adult-sized foot on the deck and that the wheels are quite small and can get easily hung-up in cracks and imperfections in the riding surface. The Xootr is a high-performance vehicle for adults and young adults. Unlike toy scooters, the Xootr has ultra-fast urethane wheels and bearings, a rugged CNC machined structure, and high levels of craftsmanship applied throughout.

I've arrived at my destination, now what do I do with the Xootr scooter?
Most people just carry the Xootr scooter with them. It weighs just a bit more than a laptop computer and folds down in about 5 seconds. If you want to leave it somewhere you can lock it using a U-lock or cable lock. It'll also fit into a half-height gym locker.

Will the scooter fit in a suitcase?
Yes it will. It fits in a 30" hardshell we use to pack the Xootr Swift for travel. A customer has also confirmed that it fits in his newer 29" expandable 4 wheeled spinner upright luggage. The dimensions of that piece is 29 x 20 x 13 in.

Where are Xootr scooter made?
All Xootr kick scooters are designed and assembled right here in our US factory located in Scranton, PA.
Where can I try the Xootr scooter?
If you know or see someone with a Xootr scooter, ask to let you take it for a spin. Most people we know are pretty cool about sharing the Xootr scooter experience.

Otherwise, you can take advantage of our 30-day money back guarantee on direct sales. Order the Xootr scooter from our web site, and if you don't like it, send it back within 30 days from receipt of your scooter. We'll refund your full purchase price less shipping. That's how convinced we are that you'll dig the Xootr scooter.
Note: We want you to put the scooter through its paces during your trial period in order to dertermine if you like it. If you do decide that the scooter is not for you, it must be returned in its original bag and box. If your scooter came with a fender, wrap it in the bubble wrap we originally sent with it. We take great care to send you the scooter packed so it does not get damaged, please do the same for us. A 15% restocking fee may apply if the above request is not followed.

If you would rather "kick the tires", check out our dealer list.