Your satisfaction is very important to us. If at any time within 30 days of the time of purchase you are not satisfied with a Xootr product for any reason, and if you bought the Xootr bike directly from us, simply return the item to us and we will refund the full purchase price less any shipping. If you prefer, we can send you a return label and deduct the amount of the return shipping from your refund as our commercial shipping rates are cheaper than normal retail shipping rates.
We warrant that your Xootr bike is free of defects in materials or manufacturing for a period of one (1) year from the date of purchase, subject to the limitations indicated below. If at any time within one year of your purchase, you discover a defect in materials or manufacturing, please contact us or your authorized dealer for repair or replacement.
This warranty is void if the bicycle was not purchased new from us or an authorized dealer.
This warranty does not apply to normal wear and tear, including wear of tires, brake pads, and cables.
Subject to the following limitations, terms and conditions, Xootr LLC warrants to the original owner for the lifetime of the original owner that the BICYCLE FRAME is free of defective materials and workmanship. The lifetime limited warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This limited warranty does not apply to paint/finish or components attached to the bicycle such as front forks, wheels, drivetrain, brakes, seatpost, handlebar and stem (all of which are covered under the one year limited warranty above).
Damage caused by stunt riding, off-road riding, racing, or other abusive treatment is not covered by this warranty. This is a consumer warranty and does not apply to products used in rental operations.